tojbet Privacy Policy

1. Introduction

tojbet ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all registered users ("you", "the User"). This Privacy Policy ("Policy") describes how tojbet collects, processes, stores, shares, and protects personal information obtained through the use of the tojbet platform at tojbet.org and all associated services.

This Policy is part of the broader legal framework governing your use of tojbet, which also includes the Terms & Conditions. Both documents should be read together. Where this Policy conflicts with the Terms & Conditions on matters of data privacy, this Policy takes precedence.

tojbet processes personal data responsibly and only for the purposes set out in this document. We do not sell personal data to third parties for marketing purposes. Pakistani users are particularly advised that data handling on this platform is governed by the Platform's applicable operating jurisdiction, and by using tojbet, you consent to the data practices described herein.

2. Personal Data We Collect

tojbet collects personal data through several channels — directly from you at registration, through your activity on the platform, and through automated technical means. The categories of data we collect include:

2.1 Registration & Identity Data

• Full name as it appears on official identity documents
• Date of birth (to verify minimum age requirement of 18+)
• Residential address (city, province, country — Pakistan-specific where applicable)
• Email address and mobile phone number
• Username and encrypted password credentials

2.2 Identity Verification (KYC) Data

• Copy of national identity document (CNIC), passport, or equivalent government-issued ID
• Proof of address documentation where required
• Payment method verification documentation (e.g., screenshots of JazzCash or Easypaisa account in your name)

2.3 Financial & Transaction Data

• Deposit and withdrawal history including amounts, dates, payment methods, and transaction references
• PKR account balance information
• Payment method details (masked — tojbet does not store full card numbers or complete mobile wallet credentials)

2.4 Gaming & Betting Activity Data

• Bet history, game session data, stakes placed, and outcomes
• Responsible gaming settings including deposit limits and self-exclusion status
• Customer support chat transcripts and correspondence

2.5 Technical & Usage Data

• IP address, device type, operating system, and browser information
• Login timestamps and session duration
• Clickstream and navigation data within the tojbet platform
• Cookie identifiers and analytics data (see Section 8)

3. How We Use Your Personal Data

tojbet uses the personal data collected for the following purposes:

• Account management: Creating and maintaining your tojbet account, verifying your identity, and facilitating tojbet login and authentication.
• Service delivery: Processing deposits and withdrawals, settling bets, awarding casino winnings, and enabling access to all tojbet gaming products.
• Regulatory compliance: Fulfilling anti-money laundering (AML) and Know Your Customer (KYC) obligations, including age verification to enforce the 18+ requirement.
• Fraud prevention and security: Detecting and preventing fraudulent activity, account takeovers, and misuse of the platform or payment systems.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and enabling self-exclusion and limit tools.
• Platform improvement: Analysing usage data to improve the tojbet platform, fix bugs, and enhance the mobile user experience for Pakistani users.
• Customer support: Responding to queries, resolving disputes, and providing assistance via live chat and email.
• Marketing communications: Sending promotional offers and updates to users who have opted in to receive such communications. You may unsubscribe at any time.

4. Legal Basis for Processing

tojbet processes personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the contract between tojbet and the user (account management, bet settlement, payments).
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, and other applicable legal obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring — balanced against your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, which you may withdraw at any time.

5. Sharing Your Personal Data

tojbet does not sell, rent, or trade personal data with third parties for their independent marketing purposes. We may share your personal data in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, bank transfer providers, and card processors receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers receive identity documentation for age and identity verification purposes only.
• Regulatory authorities: tojbet may disclose personal data to relevant regulatory, law enforcement, or government authorities where legally required to do so, including in response to court orders or anti-money laundering investigations.
• Platform infrastructure providers: Cloud hosting, analytics, and technical service providers who operate under strict data processing agreements and are contractually prohibited from using your data for any purpose beyond supporting tojbet's operations.
• Corporate transactions: In the event of a merger, acquisition, or asset sale, personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

6. Data Retention

tojbet retains personal data for as long as your account is active and for such additional periods as required by law or legitimate business purposes. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure to satisfy AML and regulatory record-keeping requirements.
• Transaction and betting history is retained for five (5) years from the date of each transaction.
• Customer support correspondence is retained for two (2) years.
• Marketing consent records are retained until consent is withdrawn.
• Technical and analytics data may be retained in anonymised or aggregated form indefinitely for platform improvement purposes.

Upon expiry of the applicable retention period, tojbet will securely delete or anonymise your personal data.

7. Security Measures

tojbet implements technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tojbet platform.
• Encrypted storage of passwords using industry-standard hashing algorithms. tojbet does not store passwords in plain text.
• Two-factor authentication available for all user accounts.
• Access controls ensuring personal data is accessible only to authorised tojbet personnel with a documented need for access.
• Regular security audits and penetration testing of the tojbet platform infrastructure.
• Suspicious login detection and automated account protection alerts.

While tojbet takes all reasonable precautions, no online platform can guarantee absolute security. Users are also responsible for maintaining the security of their own tojbet login credentials.

8. Cookies and Tracking Technologies

tojbet uses cookies and similar tracking technologies to operate and improve the platform. The cookies used on tojbet fall into the following categories:

8.1 Essential Cookies

Required for core platform functionality including tojbet login sessions, bet placement, and account navigation. These cookies cannot be disabled without impairing the platform's basic operation.

8.2 Analytics Cookies

Used to understand how users navigate and interact with tojbet — including page visit frequency, session duration, and feature usage. This data is aggregated and anonymised and is used to improve the platform's mobile performance for Pakistani users.

8.3 Preference Cookies

Store your language, display, and responsible gaming preferences so these settings persist between sessions without you needing to re-enter them on every visit.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from using core tojbet platform features including tojbet login.

9. Your Data Rights

Subject to applicable law and legitimate business or regulatory obligations, you have the following rights in relation to your personal data held by tojbet:

• Right of access: Request a copy of all personal data tojbet holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements (e.g., AML obligations may prevent immediate deletion).
• Right to restrict processing: Request that tojbet limits how your personal data is used while a dispute or objection is being resolved.
• Right to data portability: Request your personal data in a structured, machine-readable format where technically feasible.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact tojbet's support team via live chat or at [email protected]. We will respond within 30 calendar days of receiving a verifiable request.

10. Children's Privacy

tojbet is strictly an 18+ platform. tojbet does not knowingly collect personal data from individuals under the age of 18. If tojbet becomes aware that a minor has registered an account or provided personal information, that account will be immediately suspended, all funds returned where possible, and the personal data deleted.

Parents or guardians who believe a minor may have registered on tojbet should contact our support team immediately via live chat so the matter can be resolved promptly.

11. International Data Transfers

tojbet's platform infrastructure may involve processing or storage of personal data outside Pakistan. Where personal data is transferred internationally, tojbet ensures that appropriate safeguards are in place, including contractual data processing agreements with third-party service providers that impose equivalent data protection standards.

By registering and using tojbet, Pakistani users acknowledge and consent to the potential international transfer of their personal data for the purposes described in this Policy.

12. Updates to This Privacy Policy

tojbet may update this Privacy Policy periodically to reflect changes in law, platform features, or data processing practices. Material changes will be communicated to registered users via a notice on the platform or via the email address registered to your account.

The version currently in effect is identified by the "Last Updated" date at the top of this page. Continued use of tojbet following notification of any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

13. Contact Us

For all privacy-related enquiries, requests to exercise your data rights, or to raise a concern about how your personal data is handled by tojbet, please contact us through one of the following channels:

• Live chat: Available 24/7 directly on the tojbet platform — fastest response time.
• Email: [email protected] — responses within 24–48 business hours for general queries; up to 30 days for formal data subject requests.

tojbet is committed to resolving all privacy complaints promptly and fairly. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.